Terms and Privacy
TERMS AND CONDITIONS OF SALE (Revised April 2022)
TITLE OWNERSHIP
A) The goods supplied hereunder shall remain the property of Freestyle Music Ltd being the supplier.
Goods shall be held by the buyer in all respects as a bailee until payment in full of any amounts invoiced or due to Freestyle Music Ltd, by the buyer in any respect.
B) Without prejudice to the generality of the previous sub-clauses the goods supplied hereunder shall remain the property of Freestyle Music Ltd, until payment in full of all amounts invoiced or due to Freestyle Music Ltd by the buyer, in respect thereof or until the goods are re-sold by the buyer which ever shall first occur. In the event of re-sale of the goods the proceeds of any re-sale shall be held for the account of Freestyle Music Ltd for the discharge of all monies owing by the buyer to Freestyle Music Ltd,in respect of the goods supplied hereunder.
C) As bailee the buyer shall keep the goods safely stored and shall properly insure Freestyle Music Ltd goods at their full reinstatement value.
D) During any period between delivery to the buyer and the passing of the Property in the goods, the risk of the goods shall be the buyers.
E) If a buyer shall enter into liquidation, have a winding-up order made against them or have a receiver take over its assets, income or any part thereof before the property in the goods has passed in accordance with the condition, Freestyle Music Ltd shall be entitled immediately after giving notice of its intentions to repossess and enter upon the premises of the buyer or appointed agents, with such transport as may be necessary, and to repossess any goods to which it has title hereunder.
F) No liquidator or receiver of the buyer shall have authority to sell goods to which Freestyle Music Ltd has title without the prior written consent of Freestyle Music Ltd.
PRICES
All prices are subject to the current rate of VAT. Freestyle Music Ltd reserves the right to change prices without notification. Invoices will be charged at prices ruling at date of dispatch. All recommended retail prices are those recommended by Freestyle Music Ltd. Invoices are due for immediate settlement unless prior arrangements have been made.
PAYMENT
Payment is accepted by cheque, credit card, debit card, direct bank transfer. Goods will only be dispatched against cleared funds unless an approved customer credit account has been established. A surcharge may be applied to business sales that are paid for by personal or company credit card. This surcharge will also apply to account payments by personal or company credit card. The customer will be notified of any such charge in advance of the sale or account payment. Freestyle Music Ltd usually accepts payment in sterling. Other currencies may be accepted by special arrangement and surcharges may apply.
Freestyle Music Ltd will make an additional charge of £30.00 for unpaid dishonoured cheques.
2% settlement discount for payments 7 days after invoice date for approved credit accounts only, otherwise, 30 days strictly nett.
RIGHTS
Freestyle Music Ltd reserves the right to terminate any financial agreement, cease trading with or alter the terms of financial support to any dealer at its discretion. Whilst every effort is made to ensure the accuracy of literature and prices Freestyle Music Ltd will not be responsible for any circumstances whatsoever arising from any inaccuracies on published material and further reserve the right to change. Interest may be charged on overdue accounts at 3% above the current bank of England base rates.
RETURNS
Freestyle Music Ltd operates a sales order return system (RA). An RA number must be obtained from Freestyle Music Ltd prior to returning goods. Details of the product, the suspected fault(s), the serial number(s), the purchase date and the sales invoice number on which they were purchased will be required. The RA number must be clearly marked on the outside of the carton containing the goods.
Freestyle Music Ltd may refuse delivery of goods that are returned without authorisation. Items suspected to be faulty out of the box must be returned for inspection in the original condition and packaging.
Freestyle Music Ltd does not reimburse carriage costs incurred in the return of goods whether under warranty or not and may repair or replace any such articles at its discretion. Freestyle Music Ltd reserves the right to apply a re-stocking charge of 20% for goods that were correctly supplied. When the customer has trade status and is supplied at the corresponding trade prices it is expected that the customer will offer first line level of service to their customers. The definition of a first line level of service is to have the knowledge and facility to fault find at a basic level in order to service and repair products under warranty on behalf of the manufacturer. The customer with trade status is responsible for dealing with technical support and products returns to Freestyle Music Ltd. Freestyle Music Ltd will not have direct dealings with the customers end-user customer. Chargeable repairs may incur a handling charge and carriage costs.
WARRANTY POLICY
In addition to the detail under the returns/faulty goods section above, Freestyle Music Ltd works on a return to base warranty where the following terms apply. Goods are sold in accordance with the manufacturer’s warranty, which may vary from one manufacturer to another. This detail should be checked by the customer prior to placing the order. Faulty out of the box products will normally be replaced if returned within a period of 14 days after purchase; however, this is at Freestyle Music Ltd’s sole discretion. Goods will not be replaced in any event if they are; not returned in the original packaging with both the item(s) and the packaging in pristine condition, complete with all internal packaging components accessories and manuals. In the event of user damage or misuse the goods will not be repaired under warranty. Goods returned beyond the 14-day period will not be replaced but repaired under warranty. In this case, Freestyle Music Ltd and/or the manufacturer may charge to establish whether the fault is covered by warranty and may charge if there is no fault found. The manufacturer’s warranty normally commences on the date that Freestyle Music Ltd invoices the goods to the customer.
However, in some circumstances it may be agreed that the warranty will start from the date that the customer has sold the goods to the end user. In this situation, Freestyle Music Ltd will require a copy of the customers sales invoice to the end-user detailing the product and serial number. This decision is solely at Freestyle Music Ltd’s discretion. Goods must be returned to Freestyle Music Ltd via the customer, not direct from the end user.
ERRORS, OMISSIONS AND DAMAGE IN TRANSIT
Goods should be signed for clearly stating condition when received i.e. good condition, damaged, wet, crushed etc. Any shortage or damage must be reported to Freestyle Music Ltd within 2 days of delivery and confirmed in writing within 7 days. The carrier may wish to examine the packing for any damage claims. Freestyle Music Ltd are not liable for errors, omissions and consequences of any kind if the goods are dispatched in accordance with the purchase order received. Freestyle Music Ltd cannot be held responsible for any damage to goods that have been onward shipped via any method.
NONE DELIVERY
Freestyle Music Ltd must be informed of none delivery within 3 days of invoice date. Any additional charges received by Freestyle Music Ltd for goods that have been unable to be delivered due to circumstances outside Freestyle Music Ltd and/or the Delivery companies control (including but not limited to; Access, opening hours and refusal) will be recharged to the Customer.
CANCELLATIONS
Freestyle Music Ltd must be notified in writing of a customer’s wish to cancel an order. Failure to do so may result in a re-stocking fee and carriage charge.
MARKETING
By becoming a trade customer of Freestyle Music Ltd you will automatically receive our marketing emails and content regarding Freestyle news, product updates and free training opportunities. You can opt out at any time by following the instructions within our emails.
ORDERS AND SHIPPING
All Orders must be a minimum value of £50.00 nett. Carriage will be charged on all orders at a minimum of £15 + VAT For large, heavy or oversized items carriage will be charged at cost which will be advised on order confirmation. For deliveries other than to customers regular agreed shipping address, additional carriage will be applied, which will be advised on order confirmation. Individual goods maybe subject to a repacking fee.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
A) if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us using the email address:
[email protected] or unsubscribe link.
We will not sell, distribute or lease your personal information to third parties, unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act.
1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
Freestyle Music Limited (Trading as Freestyle Music Products)
Company Registered in England and Wales No 3394038, Vat Registration Number GB 471 3163 64
Unit 4c, Tokenspire Business Park, Hull Road, Woodmansey, East Riding of Yorkshire. HU17 0TB
T: 01924 455414 E: [email protected] W: www.freestylemusic.co.uk